This document establishes quality requirements and recommendations for hotels regarding staff, service, events, entertainment activities, safety and security, maintenance, cleanliness, supply management and guest satisfaction.
The requirements are applicable regardless of their classification and category, and whether the services are provided directly by internal staff or by a subcontractor.
Status: PublishedPublication date: 2020-04
Edition: 1Number of pages: 29
Technical Committee: ISO/TC 228 Tourism and related services
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