Abstract
This document gives guidance on online dispute resolution (ODR) for e-commerce transactions including Basic Principles of ODR, Technical Conditions and Operational Manuals to e-commerce operators (including e-commerce platform operators) which aim to develop their own ODR service, and ODR service providers that are outsourced by e-commerce operators.
Read sample
Preview this standard in our Online Browsing Platform (OBP)
General information
-
Status: Under developmentYou can help develop this draft international standard by contacting your national memberStage: DIS ballot initiated: 12 weeks [40.20]
-
Edition: 1Number of pages: 14
-
Technical Committee :ISO/TC 321
- RSS updates
Life cycle
Got a question?
Check out our FAQs
Customer care
+41 22 749 08 88
Opening hours:
Monday to Friday - 09:00-12:00, 14:00-17:00 (UTC+1)