ISO 10004:2012
Quality management — Customer satisfaction — Guidelines for monitoring and measuring
Reference number
ISO 10004:2012
Edition 1
2012-09
Withdrawn
w
ISO 10004:2012
56869
Withdrawn (Edition 1, 2012)

Abstract

ISO 10004:2012 provides guidance in defining and implementing processes to monitor and measure customer satisfaction.

ISO 10004:2012 is intended for use by organizations regardless of type, size or product provided. The focus of ISO 10004:2012 is on customers external to the organization.

General information

  •  : Withdrawn
     : 2012-09
    : Withdrawal of International Standard [95.99]
  •  : 1
     : 32
  • ISO/TC 176/SC 3
    03.120.10 
  • RSS updates

Got a question?

Check out our FAQs

Customer care
+41 22 749 08 88

Opening hours:
Monday to Friday - 09:00-12:00, 14:00-17:00 (UTC+1)