ISO/UNE Joint Webinar

Virtual event

20 October 2020 Past event

Tourism and the impacts of COVID-19: the role of standards in mitigating the crisis

ISO, together with Asociación Española de Normalización (UNE), the ISO member in Spain, are inviting all interested members and stakeholders to join the webinar on tourism recovery in a post-COVID environment. In this webinar, you will hear from a variety of experts from ISO technical committees, national standards bodies, national ministries, and international agencies who will share their experiences and activities in place to prevent the spread of COVID in the tourism sector, allow the industry to reopen in safe conditions, as well as discuss the need to harmonize measures and to be applied at the international level.

Programme

Timing	Subject	WHO
15 minutes	Welcome and introductions	ISO & UNE
1-1:15 hour	National Experience – prevention and response to COVID in tourism
15 minutes	1. Spanish Tourism Quality Institute (ICTE) Identified need for protocols during COVID How they conducted consultations (tips for NSBs) Collaboration with UNE on specifications	Maricruz Cádiz Technical Director
15 minutes	2. Turismo de Portugal Digital platform for clean and safe procedures Associated label	Leonor Picao Coordinating Director, Offer Valuation Department
15 minutes	3. ISO/TC 228/Working Group 13, Sustainable tourism How to conduct safe and responsible recovery Guidelines published	Alexandre Garrido Convenor, 3. ISO/TC 228/Working Group 13, Sustainable tourism
15 minutes	4. World Tourism Organization Guidelines for governments and private sectors	Sandra Carvao Chief, Market Intelligence and Competitiveness World Tourism Organization (UNWTO)
15 minutes	5. International Chamber of Commerce ICC's policy work for the tourism industry Rebooting the sector using digital platforms	Gabriel Petrus Deputy Director, Global Partnerships & Development, International Chamber of Commerce (ICC)
30 minutes	Need for international standards A gap – what’s missing from current available international standards? Developing a Technical Specification in a timeframe to meet the need	Natalia Ortiz de Zarate Committee Manager, ISO/TC 228, Tourism and related services
15 minutes	Q&A	ISO