ISO/FDIS 11367

Indisponible en français

Projet

Projet au stade approbation.

Résumé

This document specifies the service excellence terminology, principles and model so that public organizations that deliver services could provide outstanding experience to their key stakeholders. These can be the society (the citizens) they serve as well as other partner organizations they interact with for the purpose of delivering the excellent service.

Informations générales

État actuel
: Projet

Stade
: Epreuve envoyée au secrétariat ou mise au vote du FDIS: 8 semaines [50.20]
Edition
: 1
Comité technique :
ISO/TC 312

ICS :
03.080.01
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