Proyecto de trabajo
ISO/WD TS 19384
Service Excellence - Guidelines for application of digital approaches to achieve Service Excellence
Reference number
ISO/WD TS 19384
ISO/WD TS 19384
Edition 1
© ISO 2024
Proyecto de trabajo
Resumen
This document specifies the guidelines to apply ISO 23592, including principles, models, and specific application methods to achieve service excellence by using digital approaches. This document applies to organizations having or planning to have digital service management systems.
Informaciones generales
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Estado: En desarrolloEtapa: Cierre del periodo de observaciones [20.60]
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Edición: 1
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Comité Técnico :ISO/TC 312
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