Reference number
ISO 23592:2021
International Standard
ISO 23592:2021
Service excellence — Principles and model
Edition 1
2021-06
Preview
ISO 23592:2021
76358
No disponible en español
Publicado (Edición 1, 2021)

ISO 23592:2021

ISO 23592:2021
76358
Idioma
Formato
CHF 129
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Resumen

This document specifies service excellence terminology, principles and model to achieve outstanding customer experience and sustainable customer delight. It does not focus on the provision of basic customer service but on the provision of excellent service.

This document applies to all organizations delivering services, such as commercial organizations, public services and not-for-profit organizations.

Informaciones generales

  •  : Publicado
     : 2021-06
    : Norma Internacional publicada [60.60]
  •  : 1
     : 22
  • ISO/TC 312
    03.080.01 
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