International Standard
ISO/IEC 20000-10:2018
Information technology — Service management — Part 10: Concepts and vocabulary
Reference number
ISO/IEC 20000-10:2018
Edition 1
2018-09
International Standard
Read sample
ISO/IEC 20000-10:2018
74316
Published (Edition 1, 2018)

ISO/IEC 20000-10:2018

ISO/IEC 20000-10:2018
74316
Language
Format
CHF 151
Convert Swiss francs (CHF) to your currency

The electronic version of this International Standard can be downloaded from the ISO/IEC Information Technology Task Force (ITTF) web site

Abstract

This document describes the core concepts of ISO/IEC 20000 (all parts), identifying how the different parts support ISO/IEC 20000‑1:2018 as well as the relationships between ISO/IEC 20000-1 and other International Standards and Technical Reports. This document also includes the terminology used in all parts of ISO/IEC 20000, so that organizations and individuals can interpret the concepts correctly.

This document can be used by:

a) organizations seeking to understand the terms and definitions to support the use of ISO/IEC 20000 (all parts);

b) organizations looking for guidance on how to use the different parts of ISO/IEC 20000 to achieve their goal;

c) organizations that wish to understand how ISO/IEC 20000 (all parts) can be used in combination with other International Standards;

d) practitioners, auditors and other parties who wish to gain an understanding of ISO/IEC 20000 (all parts).

General information

  •  : Published
     : 2018-09
    : International Standard to be revised [90.92]
  •  : 1
     : 28
  • ISO/IEC JTC 1/SC 40
    35.020  03.080.99 
  • RSS updates

Next version under development

Draft International Standard
ISO/IEC DIS 20000-10
Information technology — Service management — Part 10: Overview and key concepts
Reference number
ISO/IEC DIS 20000-10
Edition 1
Draft
International Standard

ISO/IEC DIS 20000-10

Information technology — Service management

Part 10: Overview and key concepts

ISO/IEC DIS 20000-10

ISO/IEC DIS 20000-10
86210
Language
Format
CHF 63
Convert Swiss francs (CHF) to your currency

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