Status : Published (Under review)

This standard was last reviewed and confirmed in 2023. Therefore this version remains current.
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Abstract

This document gives guidelines for defining and implementing processes to monitor and measure customer satisfaction.

This document is intended for use by any organization regardless of its type or size, or the products and services it provides. The focus of this document is on customers external to the organization.

NOTE Throughout this document, the terms "product" and "service" refer to the outputs of an organization that are intended for, or required by, a customer.

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General information

  • Status
     : Published
    Publication date
     : 2018-07
    Stage
    : International Standard confirmed [90.93]
  • Edition
     : 2
    Number of pages
     : 35
  • Technical Committee :
    ISO/TC 176/SC 3
    ICS :
    03.120.10 
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Life cycle

Sustainable Development Goals

This standard contributes to the following Sustainable Development Goals

8
Decent Work and Economic Growth
9
Industry, Innovation and Infrastructure
10
Reduced Inequalities
12
Responsible Consumption and Production

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