Ссылочный номер
ISO/IEC Guide 76:2008
© ISO 2024
Руководство
ISO/IEC Guide 76:2008
Development of service standards — Recommendations for addressing consumer issues
Версия 1
2008-01
В время отменен
Отозвано (Версия 1, 2008)

The electronic version of this Guide can be downloaded from the ISO/IEC Directives and Guides web page.

Тезис

ISO/IEC Guide 76:2008 provides general guidance on the issues to be considered in standards for services. On the basis of this guidance, detailed standards can be prepared for any service. ISO/IEC Guide 76:2008 provides a checklist which can be used by consumer representatives and others participating in the process of standards development. Use of the checklist enables full consideration to be given to all matters of consumer interest, including the needs of children, older persons, persons with disabilities and those from different ethnic and cultural heritages.

ISO/IEC Guide 76:2008 is relevant to the full range of services, whether or not a formal contract is entered into or purchase price paid, but it also has relevance for public or charitable services in which there is a consumer, a user or a participant, but not necessarily a purchase, e.g. education, health and care provision.

Общая информация

  • Текущий статус
     : Отозвано
    Дата публикации
     : 2008-01
    Исправленный вариант (английский)
     : 2008-09
    Этап
    : Отмена международного стандарта [95.99]
  • Версия
     : 1
  • Технический комитет :
    ISO/COPOLCO
    ICS :
    03.080.01 
  • RSS обновления

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